When you need them most. It did so for no additional charge, which is basically unheard of these days. One is for your coaxial cable, another for the Ethernet cable, and its own power cord. Replaced with Zoom modems and no issues since. Yeah, the 6121 from all reports works great.
I can't work like this. It is my experience with Comcast that the only people who have a clue of what's going on are the people they have in the field. From what I'm seeing in these replies, it looks like some of you have residential service. I called tech support again, explained the problem, and asked the tech if she could push a 6121 boot file to my modem. I've been having similar issues for months.
At least now I know what to do, even if Comcast support doesn't. So I got another technician out, and after puzzling over things for a while, he told me he had gotten on the phone with another Comcast tech guy, and they had reprovisioned the modem. I'm in West Lafayette and have been struggling with drastic swings in speed for at least a month. Exposure of the cables to lightning could create a safety hazard and damage the product. But he said that he thought he had gotten the right person, and so it appeared he had.
I use that page to monitor the signal coming in to my house and it's necessary, in case I'm having signal issues, for me to self-diagnose problems. Up until ~ 2 days ago i had 100mbps down. Save on printer ink and toner to keep your office efficient and productive. Clean and easy to understand all around. Then I discovered that running cable directly to the modem bypassing the splitter worked. So bright, in fact, that the room does not need a nightlight as the entire unit is lit up like a Christmas tree! They replaced it with one of their modems and the probelm disappeared - your choice. When I told her that, she seemed surprised.
The first modem I purchased was not downloading properly. Typically though, if you upgrade to a higher level of service, Comcast will replace your current router with one that can handle the higher speeds at no additional cost to you. The first gateway with McAfee® Secure Home Internet. It took Time Warner 1hour to activate the modem so don't do this during a high use period. Only half the lights would light up let alone stay solid.
I have a great connection and constant service. Then the next day everything crashed. Plug the other end of the power cord into an electrical wall outlet. . Unfortunately, the firmware is the same from 2012 instead of the new 2013 , go figure seeing its now 2014.
I know this is not necessarily just because of the cable modem, but I thought it was worth mentioning. Wall-mounting template provided in instructions. My husband set it up with the Time Warner tech on the phone. Let you quickly see modem status for power, communications and errors. Not an issue with my prior rented Cisco cable modem.
Regular tech support people can't help you. After the signal is fully acquired, you should be back in business, perhaps with even faster speeds than before. Much will depend on your local provider, and how many channels it supports at the headend. I occasionally ask myself why I get my internet service from Comcast. All of the aforementioned modems are supported on the four major providers noted below. Found on a forum that it might be the firmware.
This is my first time using cable internet. Rounded up, that equals about 1400 Mbps, or 1. You have to up your internet package dollars to do this. One of the techs that came told me that it was my modem and that I shouldn't have any speed drops at all ever. Everything had been just fine until this weekend, when my speed crashed again. Is it normal to have speed drops in the evening? Not valid for international shipping addresses.
Not saying there might not be a problem but so far me and countless others are not seeing it. I asked a Comcast employee yesterday if he could help with the following problem, and I was advised to post it in the forums rather than send a private message. I just got this model because of good reviews online. Another take away from my experience: Don't listen to anything that Comcast customer service tells you. Product Details Item 902317 Manufacturer 575319-019-00 brand name Motorola connector type Ethernet depth 5. A different tech came this time, and once again he got me back to where I should be, and once again, a few days later, the speed crashed. Please login for your pricing.